A wise mentor once told me:

"The deal's lost at hello, not goodbye." 

That hit me like a ton of bricks. 

Made me rethink my whole telesales game. Honestly, I used to obsess over scripts for dodging every curveball a client might throw. And when a sale didn't close? Man, I was a mess.

Turns out, I might've been barking up the wrong tree. 

Every time a deal went south, I'd beat myself up with questions. 

• "What could I have said differently?" 
• "Was there something off with my pitch?" 

Then, I'd go back to the drawing board, tweaking my scripts. But here's the kicker – scripts aren't the villain, it's how you kick things off that counts.

Think about the last time you caught a cold. Did it come out of nowhere, or was it because you were a bit careless, maybe didn't dress warm enough? It's all about the setup, you see. Life's not waiting around to ambush you with a bad sales day.

So, how do we turn the ship around? 

First off, don’t drink cold :) Don’t sound cold. Your voice matters

Secondly, dressing your offer in its Sunday best matters big time. 

And don't forget, poking around with questions that tug at the heartstrings or spark curiosity works wonders.

Next chat you have, hit record. It's the only way to truly get better. 

If the sale tanks, ask yourself: 

• "Did I come across as unsure?" 
• "Were my questions on point?" 
• "How well did I handle their concerns?" 

Dive deep into these questions, and you'll start seeing a difference.

Let's circle back once you've given it a go. 

Can't wait to hear how it turns out.